Here you can find answers to the most frequently asked questions about our service.
Where and how does Pay by Plate work?
With Pay by Plate, you can enable automatic check-in and check-out at selected parking garages.
Cameras read your license plate and automatically charge for your parking or service through the Parka app.
How to activate Pay by Plate - Tap the Pay by Plate icon on the right side of the menu - Enable the service by ticking the selected license plate - Set the validity period if applicable
Places that support Pay by Plate - Bergstaðir - Hafnartorg - Kolaport - Ráðhúsið - Vesturgata - Traðarkot - Vitatorg - Stjörnuport - Landsbankinn - Reykjastræti - Harpa Read more about Pay by Plate
How do I turn on notifications?
- Tap the menu icon in the top right corner - Tap YOUR PROFILE - Tap Settings & Subscription - Tap the type of checkout reminder you wish to receive
How do I add a payment card?
- Tap the menu icon in the top right corner - Tap YOUR PROFILE - Tap My CardsTap + ADD CARD - Type your card number, expiry date and CVC number - Tap 0 ISK to verify your card - In your banking app, approve the transaction for 0 ISK
I have a disability parking permit (P-Card)
If you park in privately operated parking spaces serviced by Parka, the cameras only read the license plate and do not detect the disabled parking permit (P-Card) displayed in the windshield.
To avoid a parking fee, we recommend paying.
After your visit, you can request a refund by submitting a refund request. Please include a photo of your P-card with the request.
How do I change license plates?
To add a car: - Tap the license plate in the top left corner of the app - Under Add a vehicle, type the new license plate - Tap Save
To remove a car: - Tap the license plate in the top left corner of the app - For the car you want to remove, tap Manage - Tap Remove
What happens if I don´t pay?
A late payment fee will be applied to unpaid stays. On most Parka serviced parking areas, you can pay online up to 24 hours after your stay: Pay for Parking.
When filling out the Pay for Parking form, remember to specify the hours your vehicle was actually parked.
If the stay is not paid for, a claim will be sent to the vehicle owner’s, including the late payment fee.